- 1-704-912-1299
- Hours: 9AM - 5PM
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Sellers/Listing Agents
- Seller Authorization/Information: Fill out your seller information online in Qualia and e-sign your authorization within 72-hours of our initial request. Failure to provide this information timely delays our team in completing the next steps in the process.
- Title Issues: Please provide your owner’s title insurance policy from when you originally purchased the property. This can be found with your original closing documents, or look for the company name on the closing statement from your purchase and call to request a copy be emailed.
- HOA Rules Compliance: Email your HOA Management Company and confirm there are no violations! Buyers require that your property be compliant with the HOA’s Rules and Regulations. If there is a violation, the buyer will only close with the violation is corrected and the HOA Management Company confirms in writing that the violation no longer exist and there are no associated or further fines.
- Rental Restrictions: Email your HOA Management Company and confirm there are no leasing restrictions (e.g. prohibitions on leasing and percentage rentals allowed)! If a company is buying from you, please make sure to check the addendum to your contract. If they plan to rent the property to a tenant after closing, then there must be no leasing restrictions.
- Survey Issues: If you have an old survey, please provide it. Due to the state of the current economy, surveys are taking 4-6 weeks to complete. Having an old survey on file may be enough to clear that issue.
For best response, please see our recommended contact methods below:
- Login and send a secure message via your Qualia Connect Portal
- Call Your Qualia Connect Contact (listed in the Qualia Connect Portal)
Still cannot reach your assigned team member?
- Call 704-912-1299
Escalations and Urgent Requests: Contact a Manager > here
Three (3) business days prior to your closing date, unless we are waiting on a payoff to come in and tell you otherwise.
NO. We never encourage our sellers to sell and buy in the same day. To ensure the funds are available for the purchase, please close the purchase on the following business day.
We always do our best to ensure funds are disbursed on the day of closing. If we miss recording or wire cutoff, funds will be sent the following business day.
NO.
If the property you are selling is a North Carolina property, then spouses are required to sign all closing documents (even if not on title).
Hankin & Pack does not hold or distribute keys. Please ask your agent to confirm with the buyer’s agent.
Some HOA’s require up front payment to provide the HOA Statement, which is a summary of dues and fees owed at closing. In the event there is a prepayment required, we will reach out to fill out a credit card authorization form to order it on your behalf. Please note that if this prepayment is made and the contract is cancelled, then this fee is nonrefundable.
No. We must have original signed closing documents that are notarized. This signing can be done remotely, but we would need the originals sent back with a prepaid UPS Label we provide.
Our law firm works with iBuyers and REIT’s (commonly know as hedge funds). Please check the addendum to the contract. If they intend to lease the property, then there cannot be any leasing restrictions, or the contract will terminate.
If there are proposed leasing restrictions that are not yet passed that would impact the buyer’s ability to lease the property in the future, then the contract will terminate.
Mortgage payoffs are padded with interest and include fees. Any funds paid to your lender over the amount owed will be refunded by your lender within weeks after closing. Please make sure to contact them if you have not received anything.
- Real Estate Taxes;
- Excise/Transfer Tax;
- Attorney Fees;
- HOA Transfer/Certification/Delivery/Service Fees;
- Mortgage Payoffs;
- Liens/Judgments Payoffs
- Any other fees agreed to in your contract.
Your lender needs to see an accurate closing statement. We cannot provide an accurate closing statement until we have reviewed title and received all payoffs. Your closing statement is generally available 3-business days prior to your closing date.
Lenders
Please send all title requests to titlerequests@hankinpacklaw.
If you’ve already sent an email and have not received a response within 24 hours please call 704-912-1299
Buyers/Buyers Agents
For best response, please see our recommended contact methods below:
- Login and send a secure message via your Qualia Connect Portal
- Call Your Qualia Connect Contact (listed in the Qualia Connect Portal)
Still cannot reach your assigned team member?
- Call 704-912-1299
Escalations and Urgent Requests: Contact a Manager > here
NO. Please direct your attention to our engagement disclosures and the areas that highlight our representation. Depending on the state, we owe a duty to different parties. Real estate is a rare area of law where the same attorney can be on both sides of the transaction.
NO. We do not order surveys on behalf of buyers. We can provide a list of surveyors though.
Please wire your cash to close either the business day before closing or the morning of closing. If your signing is early and the final number is not available in time to wire, you can wire the funds after your signing.
Hankin & Pack does not hold or distribute keys. Please ask your agent to contact the listing agent.
NO, unless you are a cash buyer. If there is a lender involved, then we require original signed documents.
Please send the EMD check to our office address for the state where your property is located, wire the funds to our trust account using wire instructions provided securely by our firm, OR use www.earnnest.com.
Please check with our staff as this differs depending on the seller and state.
We only accept funds via certified check for amounts of $1,000 or less. All other funds must be wired to our trust account using wire instructions provided securely by our firm.
We only have the final cash to close when we receive instructions from your lender and balance (or match) with their closing team. This often happens within days of closing.
Accounting
To pay your invoice online you can use our online invoice payment form. Please note that additional transaction charges will apply.
5955 Carnegie Boulevard Suite 350 Charlotte, NC 28209
Summerville, SC 29486
11800 Amber Park Drive Suite 250
Alpharetta, GA 30009
Raleigh, NC 27612
