Seller's Journey

Selling with Hankin & Pack PLLC

We tailor the seller journey to your needs, making the process
fast and efficient with communication at every step of the journey.

1
Login to Qualia

An email will come from Qualia requesting you create an account, log in, complete your seller/buyer information, and sign our authorization.

2
Title Search & Review

Our title team will conduct a search of the public records for ownership, the legal description of the property, taxes, judgments, liens, mortgages, bankruptcies, foreclosures, estate documents, etc. We will send you a summary of what was found in your title search, so there are no surprises!

3
HOA & Mortgage Payoff(s)

If the property is part of a Homeowners Association (HOA) then we will order an HOA Statement.

Homeowners association demand fees are the outstanding debts required to be paid before a homeowner can sell their home such as dues, transfer fees, certification fees, etc.

4
Scheduling Signing

We schedule your signing in one of our signing locations or remotely

NOTE: We always need signed and notarized originals, so there is not an electronic option.

5
Review the numbers

Once title is clear and all HOA Statements and Mortgage payoff(s) are received, our team will draft the closing statement and send it for review prior to your close date.

6
Signing Day

Review the closing statement with an attorney and execute all of your documents. This process takes between 15-30 minutes.

Sellers can also pre-sign their documents and have the proceeds from the sale transferred via wire, to ensure a seamless transaction.

7
Recording/Disbursing of Funds

We always do our best to ensure funds are disbursed on the day of closing, but funds may be sent the following business day. In North Carolina, we can only disburse funds once the deed is recorded with the County. In South Carolina and Georgia, we can only disburse once all documents are signed by all parties and all funds are in our trust account.

Sellers/Listing Agents

  1. Seller Authorization/Information: Fill out your seller information online in Qualia and e-sign your authorization within 72-hours of our initial request. Failure to provide this information timely delays our team in completing the next steps in the process.  
  2. Title Issues: Please provide your owner’s title insurance policy from when you originally purchased the property. This can be found with your original closing documents, or look for the company name on the closing statement from your purchase and call to request a copy be emailed. 
  3. HOA Rules Compliance: Email your HOA Management Company and confirm there are no violations! Buyers require that your property be compliant with the HOA’s Rules and Regulations. If there is a violation, the buyer will only close with the violation is corrected and the HOA Management Company confirms in writing that the violation no longer exist and there are no associated or further fines.
  4. Rental Restrictions: Email your HOA Management Company and confirm there are no leasing restrictions (e.g. prohibitions on leasing and percentage rentals allowed)! If a company is buying from you, please make sure to check the addendum to your contract. If they plan to rent the property to a tenant after closing, then there must be no leasing restrictions.  
  5. Survey Issues: If you have an old survey, please provide it. Due to the state of the current economy, surveys are taking 4-6 weeks to complete. Having an old survey on file may be enough to clear that issue. 

For best response, please see our recommended contact methods below:

  1. Login and send a secure message via your Qualia Connect Portal
  2. Call Your Qualia Connect Contact (listed in the Qualia Connect Portal)

Still cannot reach your assigned team member?

  • Call 704-912-1299

Escalations and Urgent Requests: Contact a Manager > here

Three (3) business days prior to your closing date, unless we are waiting on a payoff to come in and tell you otherwise.

NO. We never encourage our sellers to sell and buy in the same day. To ensure the funds are available for the purchase, please close the purchase on the following business day.

We always do our best to ensure funds are disbursed on the day of closing. If we miss recording or wire cutoff, funds will be sent the following business day.

NO.

If the property you are selling is a North Carolina property, then spouses are required to sign all closing documents (even if not on title).

Hankin & Pack does not hold or distribute keys. Please ask your agent to confirm with the buyer’s agent.

Some HOA’s require up front payment to provide the HOA Statement, which is a summary of dues and fees owed at closing. In the event there is a prepayment required, we will reach out to fill out a credit card authorization form to order it on your behalf. Please note that if this prepayment is made and the contract is cancelled, then this fee is nonrefundable.

No. We must have original signed closing documents that are notarized. This signing can be done remotely, but we would need the originals sent back with a prepaid UPS Label we provide.

Our law firm works with iBuyers and REIT’s (commonly know as hedge funds). Please check the addendum to the contract. If they intend to lease the property, then there cannot be any leasing restrictions, or the contract will terminate.

If there are proposed leasing restrictions that are not yet passed that would impact the buyer’s ability to lease the property in the future, then the contract will terminate.

Mortgage payoffs are padded with interest and include fees. Any funds paid to your lender over the amount owed will be refunded by your lender within weeks after closing. Please make sure to contact them if you have not received anything.

  1. Real Estate Taxes;
  2. Excise/Transfer Tax;
  3. Attorney Fees;
  4. HOA Transfer/Certification/Delivery/Service Fees;
  5. Mortgage Payoffs;
  6. Liens/Judgments Payoffs
  7. Any other fees agreed to in your contract.

Your lender needs to see an accurate closing statement. We cannot provide an accurate closing statement until we have reviewed title and received all payoffs. Your closing statement is generally available 3-business days prior to your closing date.

Common Closing Delays

  1. Seller Authorization/Information: Fill out your seller information online in Qualia and e-sign your authorization within 72-hours of our initial request. Failure to provide this information timely delays our team in completing the next steps in the process.  
  2. Title Issues: Please provide your owner’s title insurance policy from when you originally purchased the property. This can be found with your original closing documents, or look for the company name on the closing statement from your purchase and call to request a copy be emailed. 
  3. HOA Rules Compliance: Email your HOA Management Company and confirm there are no violations! Buyers require that your property be compliant with the HOA’s Rules and Regulations. If there is a violation, the buyer will only close with the violation is corrected and the HOA Management Company confirms in writing that the violation no longer exist and there are no associated or further fines.
  4. Rental Restrictions: Email your HOA Management Company and confirm there are no leasing restrictions (e.g. prohibitions on leasing and percentage rentals allowed)! If a company is buying from you, please make sure to check the addendum to your contract. If they plan to rent the property to a tenant after closing, then there must be no leasing restrictions.  
  5. Survey Issues: If you have an old survey, please provide it. Due to the state of the current economy, surveys are taking 4-6 weeks to complete. Having an old survey on file may be enough to clear that issue. 
Offices:
5955 Carnegie Boulevard Suite 350 Charlotte, NC 28209
1247 Nexton Parkway Suite 104
Summerville, SC 29486
11800 Amber Park Drive Suite 250
Alpharetta, GA 30009

About Us

Follow Us

Copyright © 2022, All Right Reserved, Hankin & Pack PLLC |  Privacy Policy Consumer Complaints